ZSN
Zycus Supplier Network
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In case of any queries, contact us at tech-support@zycus.com
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FAQ's
Email Verification
Check the email id address if it is incorrect
Verify the Email Address you have used to register your account. If the same is incorrect enter the correct email id and register again
Check your spam or junk folder
The email containing the OTP to reset your password may have been junked by your ISP or email application do not forget to check your junk or spam folder if you don't see the email in your inbox. Mark the email as not spam in order to get all the emails related to your account in your inbox
Ask your IT team to whitelist the domain and the IP
If you have tried the above steps and still you are not getting the emails from Zycus Supplier Network, then ask your IT team to white-list the Domain: automail.zycus.com and IP: 207.211.63.183. Once this is done click on resend otp
Email ID used for sending you the invitation for registration might be incorrect. Get in touch with your customer to ensure they have the correct Email ID
Click the ‘resend otp’ button to get an email with a new otp.
Make sure you check your junk or spam folder if you don't see the email in your inbox as the email may be junked by your email application or the ISP provider
Post registration, check your email.
You’ll receive an email with the OTP which will remain valid for 10 Min (If you have not received the OTP email in your Inbox, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on the resend OTP tab
Once you verify your email with the correct OTP, your account will be successfully activated
Unable to Login/Signup issues
Use the Email ID which is registered on ZSN.
Check if there are any typing errors in the email ID.
Check if the ‘Caps Lock’ key is enabled from the keyboard. Click the ‘eye’ icon to view the password you are entering.
In case you cannot remember your password, click the ‘Forgot Password’ link on the ZSN login page.
You will face this error because the Email ID you are entering is already registered on ZSN.
Click the Forgot Password tab on the ZSN login page (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox.
You will receive an OTP reset the password on your registered Email ID
Enter the OTP, set a new password and continue
Open your browser.
Click on the Tools Menu.
Click on ‘Options’
Select ‘Privacy Settings’.
Tick ‘Accept cookies from sites’.
Set ‘Keep until’ to ‘they expire’.
Supplier registration
Review the <document link> for steps to register on ZSN.
Here are some Help Links:
You can log in on the Zycus Supplier Network using the Email Address and Password used at the time of creating the Account.
It is suggested that you complete your ZSN Profile before you begin with anything else.
This issue can occur if you have registered on ZSN, but your customer hasn’t reviewed your company profile and approved it, you won’t be able to view or participate in the sourcing event.
If you are creating an account for a customer without them inviting you, your customer will have to review and approve your account.
If you are creating an account for a customer based on an invitation, create your company profile on ZSN and submit it to your customer for review.
Post customer review, your account will become active
ZSN does not support any chat functionality with your customer
Your company can have multiple accounts.
Your company can also have multiple users on a single account.
You must have received an email from your customer to register.
Open the email and click the link in the email to initiate registration. The link will open in the web browser.
Enter the ‘Email Address’, ‘Password’ and answer a math question.
You will get the activation Email (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox).
Proceed to complete your Profile.
You will need your potential supplier’s ZSN registration link to create an account.
This link can be available on your customers website (if published).
Click the link; you will be redirected to ZSN registration page on your web browser.
Enter the Email Address’, ‘Password’ and answer a math question.
You will get an OTP to verify your account in an Email (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on “Resend OTP” tab to get the email in your inbox)..
Proceed to complete your Profile.
Your company can have multiple accounts.
Your company can also have multiple users on a single account.
Login to ZSN
Go to ‘My Accounts’ from the side panel
Choose your customer
Under ‘My Requests’ tab, you can check the status of your company’s registration
Forgot password/wrong password
Contact tech-support@zycus.com to get assistance for this problem.
On ZSN, click on the “Forgot Password?” button below the Login button.
Enter your registered email address and click on submit. If an account exists on the email address, you will receive an otp to reset your password on registered email address. Use this OPT to reset your password for your account (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox)
To change your current password, follow these steps:
After logging in, click on Settings > Account Settings under your display name (toolbar).
In the Account Details section click on Change Your Password.
Enter your Current and New Password. Click Change Password to save your changes.
Check your Spam or Junk folder.
If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox).
How do I participate in my buyer's event using an email invitation?
Click the link in the email to open the event.
Login using your registered email ID and password.
If you have added the Sourcing Event card to your dashboard, you can open the event from that card.
Else from the side panel, go to My Events > View Sourcing Events > Select your customer's company > you will land on the iSource events page.
Enter the event you want to participate for.
Drop us a mail at tech-support@zycus.com for any queries. Our representative will get in touch with you.