ZSN
Zycus Supplier Network
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New User? Register
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Help & Support
FAQ's
1. Email Verification
2. Unable to Login/Signup issues
3. Supplier registration
4. Forgot password/wrong password
5. How do I participate in my buyer's event using an email invitation?
For any general queries (queries with Registeration process, registeration form fields, General FAQs), kindly reach out to your Customer Point of Contact
For any technical issues (Page not loading, Access Denied issue), you can reach out to tech-support@zycus.com
Email Verification
Unable to get the OTP Email
Check the email id address if it is incorrect
Verify the Email Address you have used to register your account. If the same is incorrect enter the correct email id and register again
Check your spam or junk folder
The email containing the OTP to reset your password may have been junked by your ISP or email application do not forget to check your junk or spam folder if you don't see the email in your inbox. Mark the email as not spam in order to get all the emails related to your account in your inbox
Ask your IT team to whitelist the domain and the IP
If you have tried the above steps and still you are not getting the emails from Zycus Supplier Network, then ask your IT team to white-list the Domain: automail.zycus.com and IP: 207.211.63.183. Once this is done click on resend otp
Unable to get the registration link.
Email ID used for sending you the invitation for registration might be incorrect. Get in touch with your customer to ensure they have the correct Email ID
OTP was expired
Click the ‘resend otp’ button to get an email with a new otp.
Make sure you check your junk or spam folder if you don't see the email in your inbox as the email may be junked by your email application or the ISP provider
How to Activate My account.
Post registration, check your email.
You’ll receive an email with the OTP which will remain valid for 10 Min (If you have not received the OTP email in your Inbox, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on the resend OTP tab
Once you verify your email with the correct OTP, your account will be successfully activated
Unable to Login/Signup issues
Email ID or password is wrong, invalid, or unrecognized.
Use the Email ID which is registered on ZSN.
Check if there are any typing errors in the email ID.
Check if the ‘Caps Lock’ key is enabled from the keyboard. Click the ‘eye’ icon to view the password you are entering.
In case you cannot remember your password, click the ‘Forgot Password’ link on the ZSN login page.
Error User already exists (Registration Page).
You will face this error because the Email ID you are entering is already registered on ZSN.
Click the Forgot Password tab on the ZSN login page (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox.
You will receive an OTP reset the password on your registered Email ID
Enter the OTP, set a new password and continue
I am not able to login even though I am typing correct email and password.
Open your browser.
Click on the Tools Menu.
Click on ‘Options’
Select ‘Privacy Settings’.
Tick ‘Accept cookies from sites’.
Set ‘Keep until’ to ‘they expire’.
Supplier registration
Supplier Registration Tour Guide and Help Links
Review the <document link>
for steps to register on ZSN.
Here are some Help Links:
I have created my account, now what should I Do?
You can log in on the Zycus Supplier Network using the Email Address and Password used at the time of creating the Account.
It is suggested that you complete your ZSN Profile before you begin with anything else.
I have registered but can't participate in the sourcing event
This issue can occur if you have registered on ZSN, but your customer hasn’t reviewed your company profile and approved it, you won’t be able to view or participate in the sourcing event.
I cannot access any module on ZSN post Registration
If you are creating an account for a customer without them inviting you, your customer will have to review and approve your account.
If you are creating an account for a customer based on an invitation, create your company profile on ZSN and submit it to your customer for review.
Post customer review, your account will become active
How do I contact my customer?
ZSN does not support any chat functionality with your customer
Can my company have multiple accounts?
Your company can have multiple accounts.
Your company can also have multiple users on a single account.
How do I register a new account based on a customer's invitation?
You must have received an email from your customer to register.
Open the email and click the link in the email to initiate registration. The link will open in the web browser.
Enter the ‘Email Address’, ‘Password’ and answer a math question.
You will get the activation Email (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox).
Proceed to complete your Profile.
How to do I register a new account for a potential customer?
You will need your potential supplier’s ZSN registration link to create an account.
This link can be available on your customers website (if published).
Click the link; you will be redirected to ZSN registration page on your web browser.
Enter the Email Address’, ‘Password’ and answer a math question.
You will get an OTP to verify your account in an Email (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on “Resend OTP” tab to get the email in your inbox)..
Proceed to complete your Profile.
Can my company have multiple accounts?
Your company can have multiple accounts.
Your company can also have multiple users on a single account.
What is the Status of My Registration?
Login to ZSN
Go to ‘My Accounts’ from the side panel
Choose your customer
Under ‘My Requests’ tab, you can check the status of your company’s registration
Forgot password/wrong password
I can't reset my password because I can't access the email which I created My account.
Contact tech-support@zycus.com to get assistance for this problem.
I forgot my password what should I should Do?
On ZSN, click on the “Forgot Password?” button below the Login button.
Enter your registered email address and click on submit. If an account exists on the email address, you will receive an otp to reset your password on registered email address. Use this OPT to reset your password for your account (If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox)
How to reset my password?
To change your current password, follow these steps:
After logging in, click on Settings > Account Settings under your display name (toolbar).
In the Account Details section click on Change Your Password.
Enter your Current and New Password. Click Change Password to save your changes.
I am not getting the OPT on my email to reset the password for my account.
Check your Spam or Junk folder.
If you have not received the OTP to reset your password in your Inbox or spam folder, then ask your I.T team to white list our IP 207.211.63.183 and the domain automail.zycus.com and again click on Resend OTP tab to get the email in your inbox).
How do I participate in my buyer's event using an email invitation?
Click the link in the email to open the event.
Login using your registered email ID and password.
If you have added the Sourcing Event card to your dashboard, you can open the event from that card.
Else from the side panel, go to My Events > View Sourcing Events > Select your customer's company > you will land on the iSource events page.
Enter the event you want to participate for.